What is your return policy?

Customer Satisfaction

At Drain-Net, customer satisfaction is our #1 goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below.

Returns & Exchanges

If you are not completely satisfied for any reason, you can return an item within 30 days of receipt for a full refund of the merchandise purchase price. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are nonrefundable. Return shipping charges are the responsibility of the customer.   Materials may not be returned without approval.  Certain items such as grease interceptors, grease traps, automatic grease traps, garbage disposal replacement units, rooftop grease solutions, and grease containment products are subject to a 15% restocking fee.  Custom made items may not be returned.  All items returned 30 to 60 days of receipt are subject to a 15% restocking fee.

Please follow these easy steps to return your unused item for return or exchange.

1. Call 908-236-0277 and speak with one of our friendly Customer Service professionals.  They will provide you with a shipping address to return the product.

2. Box up your merchandise in the original packaging if you have it. The goods should be well-packed so that we receive them in good condition. Please include a copy of your invoice or your contact information the box.  Send it back to us, postage paid.

3. Please allow a minimum of 21 days for us to receive and process your return.

4. We will credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery and handling charges).  

Product Warranties

We stand behind the warranties of our suppliers and repair or replace any defective merchandise in accordance with its warranty. Occasionally, we will ask you to return the product directly to the manufacturer, which will allow us to expedite the process.  No claims can be made for labor or shipping costs unless they are specified in the manufacturers' warranty. Please remember, all returns are subject to our thorough inspection. In order to receive credit, the returned item must be in complete, new, and resalable condition unless the product is determined to be defective.